Case Study
Thanet District Council

Envirocure has worked with Thanet District Council for over a decade, initially via their heating contractor during the ALMO East Kent Housing period. Following the disbandment of East Kent Housing, Thanet District Council directly awarded us a contract to provide comprehensive water hygiene services across approximately 23 sites in Ramsgate and Margate, Kent.

The scope of this ongoing contract includes identifying and assessing sources of risk, implementing and managing preventative measures, and monitoring precautions in line with Legionella Control Policy requirements.

Scope of Work

Our services for Thanet District Council cover a range of monthly, quarterly, and annual tasks, including:

Monthly Tasks:
- Temperature checks at principal, subordinate, and all outlets.
Quarterly Tasks:
- Expansion vessel flushing.
- Shower cleaning.
Annual Tasks:
- Tank inspections and any required chlorination.
- Calorifier inspections and subsequent actions.
- TMV (Thermostatic Mixing Valve) inspections and associated actions.
Water Sampling: Regular water sampling to detect potential contaminants.
Risk Assessments: Conducted by our in-house, fully qualified risk assessors, providing detailed reports with site surveys, schematics, and actionable recommendations.
Remedial Works: Approved actions following risk assessments and inspections.

Client: Thanet District Council

Contract Value:£60,000 per annum

Duration:October 2020 - Ongoing

We are collaborating with the council to identify properties suitable for cold water storage tank mains conversion, reducing obligations under their Legionella Control Policy.

Expert Team

Envirocure’s directly employed team brings a wealth of experience and professionalism to the contract:

Qualifications and Compliance:
- City and Guilds qualified.
- Enhanced DBS checked.
Customer-Centric Approach:
- Extensive experience working in occupied properties, requiring minimal disruption.
- High levels of customer care tailored to residents’ diverse backgrounds and needs.

Tailored Resident-Focused Service

Residents remain at the heart of our approach, and we implement flexible, tailored solutions to meet their varying needs. Key elements include:

Working in Occupied Properties Policy: Ensuring work is carried out with minimal disruption and maximum sensitivity to residents’ needs.
Cultural Awareness: A Cultural Calendar is used to avoid clashes with cultural events or holidays, ensuring respectful engagement.

Accessibility Planning: During mobilisation, we gathered information on hard-to-access properties to maximise opportunities for entry and completion of works.

Key Achievements

Delivered comprehensive water hygiene services across 23 sites, ensuring compliance with Legionella Control Policy.
Developed a resident-focused appointment system that enhances engagement and access.
Collaborated with Thanet District Council to identify opportunities for system improvements, including mains conversion projects.

Envirocure’s long-standing partnership with Thanet District Council demonstrates our ability to deliver tailored, high-quality water hygiene services. By focusing on compliance, resident engagement, and proactive system improvements, we have provided a reliable and professional service that meets the unique needs of the council and its residents.

Contact any of our services to see how we can help maintain the highest standards in your facilities.